When will my order by shipped?
Orders are normally processed between 2-3 business days. We will update your account with a tracking number once it's been processed. Please note any items that are on pre-order status may delay your order.
How do I track my order?
We'll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also give us a call, and we'll be happy to provide tracking information.
Who will be delivering my order?
We ship via USPS and FedEx.
Do I need to be there to sign for it?
Nope! If you're not home, the driver will leave your package in your mailbox, at the door or with your doorman.
Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
At this time we are unable to ship to P.O boxes, APO/FPO addresses. However we are able to ship international addresses.
What happens if my package gets lost?
All items purchased from FernPineDistro.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.